Sylvan Lake

“E-scooter” means a two wheeled device that has a handlebar, has a floorboard that is designed to be stood upon when riding and is powered by an electric motor.   

Similar to car and bike sharing technology, shared e-scooters are GPS-enabled and can be rented using Bird Canada’s smartphone app. 

You may only ride on sidewalks and paved multi-use pathways;
You must not ride on or in the roadway area, except in crosswalks;
In the absence of a sidewalk, paved multi-use pathways or any permissible
riding paths, you must dismount and walk the scooter;
You must not ride within or on roadways.

You also must not ride within or on:

• skate parks;
• school property;
• buildings; or
• outside municipal limits;

To ride an e-scooter in Sylvan Lake, you must be 16 years of age or older. A child or any other person cannot be a passenger on an e-scooter. They are intended for one rider.   

Helmets are strongly encouraged while riding.   

Neuron e-scooters are set to a maximum speed limit of 20 km/h and a reduced speed in higher traffic areas such as the waterfront area. 

When using an e-scooter, riders are asked to respect pedestrians and anyone moving at a slower pace. Use a bell to alert others when approaching and be cautious of anyone coming out of a store front. 

Yes, as with bicycles, e-scooters are equipped with a working bell to alert pedestrians and have lights on the front and back which come on automatically when in use. 

E-scooters cannot be parked on the street and cannot be parked in a way which impedes vehicular traffic from moving on the roadway or accessing driveways and must not be parked in a driving zone at any time. E-scooters must not be parked on a pathway or within one (1) metre of either side of a pathway. 

E-scooters must not be parked in the following locations, within or on: 

• Loading zones 

• Accessible parking zones 

• Wheelchair ramps, bicycle ramps or curb ramps 

• Bridges 

• Centre median islands 

• Within 1.5 metres of an access to a garage or driveway 

• Street furniture which requires pedestrian access (benches, pay station, bus shelters) 

• Within shrub beds or within .5 metres of trees 

• Within city parking spaces 

See Neurons RIDING RULES to add more details here and confirm details.

All e-scooter riders are encouraged to follow the safety regulations outlined by the Town, and as contained within the Neuron Mobility app, including having only one (1) rider at a time on the e-scooter (no doubling riding of adults or children). In addition, all riders must be over the age of 16. Impaired riding under the influence of drugs or alcohol is not permitted. Users are encouraged to review the full terms and conditions of use provided by Neuron Mobility. 

For duration of the program, Neuron Mobility is responsible for parking issues, maintenance and the removal and relocation of their fleet. Please contact the operator directly.  

• Phone number: +1 (587) 871-5846
• Email: sylvanlakesupport@neuron.sg

Make sure you and any third parties involved are safe, then seek emergency
assistance if required. In the event of an emergency, please follow the guidance on
the app or the emergency page of our website.

The customer support team will ask a number of questions about the accident,
such as when, where, and how it happened, and whether any third parties were
involved.

If any third parties are involved, then you must NOT RIDE AWAY. You must stop if
any property has been damaged or if anyone is injured and provide your name and
address and any other relevant details to anyone who needs it.

Similarly, you should ask any other third party who is involved for a name, address,
and any other relevant details.