Pay parking program
- May 15 to September 15: from 10:00 AM to 9:00 PM daily
You can pay with:
- Day parking: 2000
- Hourly parking: 2500
Trouble?
- Locked out of the app?
- Reached out but haven't heard back from HotSpot?
- Any other app or web HotSpot problems?
Contact HotSpot directly at:
- www.HTSP.ca
- support@htsp.ca
- 1 855 712 5888
- Monday - Friday, 5:00 AM – 5:00 PM
View map parking zones and prices. Parking is first come first served.
Free parking lots within walking distance to the waterfront are located:
- East of 50 Street, along 50 Avenue
- Along 49 Avenue from 46 Street to 50 Street
Parking lot hours
- Lakefront parking lots close daily at 11:00 PM
- Please obey lot signage
- $3.00/ hour
- $30.00/ day (in parking lots)
- $126.50/ annual parking pass. Buy in person at The Nexsource Centre (credit/debit), Municipal Government Building (accepts cash/cheque), and Municipal Enforcement (credit/debit)
- Have a visible disabilities placard? Persons with disabilities park free in designated disability parking spaces
Learn how to sign up for a free parking pass
Please contact HotSpot directly
- Troubleshooting and general questions
- www.HTSP.ca
- support@htsp.ca (Typically next business day response)
- 1 855 712 5888, Monday - Friday, 5:00 AM – 5:00 PM
General questions only
- Our staff cannot log in to your account or trouble shoot
- For troubleshooting support, please contact HotSpot directly
- NexSource Centre: 403 887 2199, 4823 49 Avenue, Hours
- Municipal Government Building: 403 887 2141, 5012 - 48 Avenue, Hours
- Municipal Enforcement: 4260 - 50 Avenue, 403 858 7280 (Leave a message), Hours
Parking offense payment options
Town of Sylvan Lake is not responsible for failed or denied payments. Please allow sufficient time for your payment to reach us.
Pay within:
- 10 days: sylvanlake.ca/payticket OR mail/person
- 11 - 21 days: sylvanlake.ca/payticket OR mail/person
- After 21 days: eservices.alberta.ca
Pay online:
- Up to 21 days after ticket date you may pay online with OptionPay
- Or pay in person or by mail
- You need:
- The parking tag number,
- Date of parking ticket, and
- A valid Visa, MasterCard, or Visa debit.
DO NOT MAIL CASH
Cheque or money order only payable to:
- The Town of Sylvan Lake
Municipal Government Building
5012 48 Avenue
Sylvan Lake, AB T4S 1G6 - Hours of operation
Prosecution can be avoided for this offense by paying the penalty indicated within the time frame provided on your violation tag.
Credit or debit card only
- Municipal Enforcement
- RCMP & Protective Services Building
- 4260 50 Street, Sylvan Lake, AB
- Hours of operation
Cash, credit card, or debit card transactions
- Municipal Government Building
- 5012 48 Avenue, Sylvan Lake, AB
- Hours of operation
Appeals are accepted on unpaid tags where clear evidence is available to prove the tag was issued in error, and the vehicle owner is not responsible for the listed offence.
How to appeal
- You must appeal your ticket before 21 days of ticket date
- Appeal a parking or other Town of Sylvan Lake bylaw ticket online, (best accessed using a desktop computer) or
- Visit us in person, during regular business hours:
- Municipal Enforcement
- RCMP & Protective Services Building
- 4260 50 Street, Sylvan Lake, AB
- Hours of operation
Online
- Your ticket becomes a provincial violation ticket
- The Town will mail you a new provincial violation ticket
- Pay online, search for your ticket, or request a trial date
In person
Contact
- Municipal Enforcement, Sylvan Lake Protective Services
4260 - 50 Street, Sylvan Lake, AB - 403 858 7280
- Fax: 403 858 7281